New Counselling Appointment

Cancellation Policy

Booking, Cancellation & Waitlist Policy Booking Policy All counselling appointments are scheduled in advance via the online booking system or by direct arrangement. Appointments are confirmed once booked through the system. If you are a new client, intake forms must be completed prior to your first session. Appointment times are reserved specifically for you, and late arrivals may reduce session time. Cancellation & Rescheduling Policy Should you need to cancel or reschedule your appointment, I kindly ask for as much notice as possible. To allow time to reallocate your appointment, I request at least 24 hours’ notice if you need to cancel or reschedule. Cancellations made with less than 24 hours’ notice may incur the full session fee. Missed appointments (no-shows) may also incur the full session fee. This policy is in place to respect both clinician time and other clients who may be waiting for an appointment. Fees are payable on the day of your appointment via cash or direct deposit. Waitlist Policy If your preferred appointment time is unavailable, you may choose to join the waitlist. Clients on the waitlist will be contacted if an earlier appointment becomes available. Offers are made in order of waitlist priority, where possible. If you are offered an earlier session, you are under no obligation to accept it. Waitlist placement does not guarantee an appointment time. Additional Information Michelle Luc is a registered member of the Psychotherapy and Counselling Federation of Australia (PACFA). Information about PACFA’s Code of Ethics and complaints process is available at: www.pacfa.org.au

Contact Details

• 148-150 Maroondah Highway, Croydon VIC 3136, Australia

  0403672966

  riverofthemindtherapy@gmail.com